Privacy Policy

Privacy Policy
Effective Date: 04/14/2025

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Mountaineer Health and Life Insurance / Plain English Insurance (Plain English Medicare, Plain English Health, Plain English Life) [referred as Mountaineer Health and Life Insurance for the remainder of this document]  (“the Company,” “We,” or “Us”) acknowledges and safeguards your privacy, adhering to this policy.

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Introduction

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At Mountaineer Health and Life Insurance, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our services or visiting our website, you agree to the practices outlined below.

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Scope of Policy

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This policy applies to:

• Information on Our Website (www.mountaineerhealthandlife.com

• Data in email, text, and other electronic communications with Our Website.

• Data from Our Website’s mobile and desktop applications.

 

Exclusions

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This policy does not apply to:

• Data collected offline or via other means.

• Information gathered by third parties.

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Consent to Communications

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By submitting your information, you agree to receive communications, including calls, texts, and prerecorded messages, from Bobby Brock Insurance and its affiliates regarding your Medicare options and other insurance products. These communications may be made using automated technology, even if your number is on a national or state ‘Do Not Call’ list. Consent is not a condition of purchase. Standard message and data rates may apply. Reply STOP to opt out.

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Data Disclosure

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We may disclose:

• Non-identifiable information freely.

• Personal data to subsidiaries, affiliates, and third parties.

• SMS consent or phone numbers for the purpose of SMS messaging are not shared.

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1. Information We Collect

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We collect the following information when you interact with our website, forms, or services:

• Full Name

• Email Address

• Phone Number

• Zip Code

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We only collect personal information you voluntarily provide.

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2. How We Use Your Information

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We use your information to:

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• Respond to inquiries and provide personalized insurance recommendations

• Contact you about your coverage options

• Send you marketing communications via email or SMS (with your consent)

• Improve our services and communication

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You may unsubscribe from email marketing at any time by clicking the unsubscribe link in our emails. You may also opt out of SMS marketing by replying “STOP” to any message.

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3. Sharing of Information

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We do not sell your personal information. We may share your information with:

• Licensed insurance agents and companies we represent

• Third-party service providers assisting in marketing or communications

• Regulatory or legal authorities, if required by law

All third-party partners are required to maintain the confidentiality and security of your data.

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4. Data Security

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We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes secure servers, restricted access, and regular staff training.

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5. Your Rights and Choices

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You have the right to:

• Request access to the information we have about you

• Update or correct your information

• Opt out of marketing communications at any time

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To exercise any of these rights, contact us using the information below.

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6. Cookies and Tracking

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Our website may use cookies to enhance user experience and track general visitor behavior. You can adjust your browser settings to decline cookies if you prefer.

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7. Children’s Privacy

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Our services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13.

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8. Regional Operations

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Mountaineer Health and Life Insurance operates in West Virginia, Virginia, Ohio, Kentucky, and Florida. We comply with applicable privacy laws and regulations in each state.

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9. Policy Updates

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We may update this Privacy Policy from time to time. When we do, we will post the updated date at the top of this page.

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10. Contact Us

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If you have any questions or concerns about this Privacy Policy or your personal information, you can contact us at:

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Mountaineer Health and Life Insurance
1004 Northway Drive, Saint Albans, WV 25177
📞 Phone: 304-989-5809
📧 Email: info@mountaineerhealthandlife.com

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ACA Policy Adherence

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Please read and understand the ACA policy attestations.

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Policy Changes

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This policy may be updated at any time.

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Acceptance of Terms

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Your use of Our Site signifies acceptance of this policy.